Where are the chocolates made?

We make chocolates here in our factory in Chicago. Our Corporate office, factory and warehouse are all located in the same building.

 

Are Love in Disguise chocolates all natural?

Yes!  We will never use anything artificial. All of our products are handmade with high-quality, all-natural ingredients and great care. You won't find any preservatives in our chocolates or confections. We try to utilize local farmers and organic ingredients when we can.

 

How long will your products last?

Our chocolate bonbons and truffles have a shelf life of 2 months. Chocolate should be stored in a cool and dry place the ideal temperature is 55-60°F.

 

What allergens are contained in your products?

All of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass. Because our products are all made in the same facility, they may contain traces of peanuts, tree nuts, milk proteins and pearl dust (allergen: shellfish).

 

Are your chocolates Halal (free from pork, or any pig-based products)?

Yes.  All of our products are made from high quality ingredients.   We also use no liqueurs or alcohol in our creations.

 

Do you take special requests?

We love creating something new! Let us know what you need and we'll be happy to create the perfect sweet for you. Additional charges may apply.

 

Ordering  [top]

 

Where can I purchase your products?

Love in Disguise Products are available through our online store.  You may also call us at 866.464.9866.

 

What type of events could I use your chocolates for?

• Weddings

• Special Occasions

• Corporate gifts

• Events

• Party favors

• Thank You gifts

• Table Décor

• Holidays

• EID Mubarak

• Hajj Mubarak

• Mehndi favors

• Nikah and Walima favors

• Pretty much when you feel like eating chocolate...

Will you include a gift card?

Yes! We want the person who receives our sweets to feel special and know you personally selected it just for them. We'll do whatever it takes to make your gift fit the occasion. Gift notes are complimentary (simply include a gift-note in the online order form and we'll add it to your package.) For special requests, e-mail us at chef@loveindisguise.com

 

Do you offer volume discounts?

We offer our corporate customers the attractive feature of quantity discount, ensuring Love in Disguise Chocolates are the affordable luxury.
Merchandise Total Discount
$500-$1,400   5%
$1,401-$3,000   10%
$3,000+   15%

• Discounts may vary for corporate distributors.

• Discounts are calculated on total merchandise (not including tax, shipping and handling charges) on a per order basis and exclude gift certificates and custom ribbon.

• Please call to place a corporate order:  866.464.9866

Time needed for party favors?

For orders of 50 or more please allow us 7 business days.  For larger orders please contact us via email or phone. chef@loveindisguise.com 0r 866.464.9866

 

Billing procedures [top]

We accept all major credit cards. Orders placed online will automatically receive a billing receipt. However, if you do not feel comfortable ordering online we will be more than happy to accommodate you via phone or email. 866-464-9866 or chef@loveindisguise.com

 

What is your return policy?

Service at Love in Disguise Chocolate begins from the moment you place your order. When you send a gift of Love in Disguise Chocolate, you can be assured that it will arrive in perfect condition. And, when changes in climate or destination require extra care, our chocolates are packed appropriately. However, if for any reason your order does not meet your standards you please contact us at chef@loveindisguise.com  and we will do everything in our power to meet your needs.

 

What if there is a problem with my order?

Let us know right away by calling 866.464.9866 or e-mailing chef@loveindisguise.com. We guarantee our products and promise to make things right as quickly as possible.

 

Can I buy an online Gift Certificate?

 

This feature is coming soon.

 

 

Shipping & Handling Information [top]

 

We go to extra lengths to ensure our chocolates will arrive in pristine condition.  Each order is carefully hand packed to ensure its safe arrival.  We want the person who receives our chocolates to feel special and know you personally selected it just for them.   For a complimentary notecard, please use the Comments box when you check out.

 

We use UPS as our official carrier.  All orders are shipped from Chicago, IL. Please allow 48 hours for processing.

 

All online orders are shipped via UPS ground.  Please call to make other arrangements for shipping.  If you would like your order sent 2nd day, overnight or via another carrier than UPS, call us to place your order; we would be happy to assist you!  Ph: 866.464.9866

 

Arrival time will depend upon the amount of shipping days required by UPS.  Click on map for estimated time in transit.

• When shipping to destinations over 75º, we will upgrade your shipping to 2 Day Air (additional charge will apply based on order total).

• Cooling materials and a $6 summer handling charge will be added to all orders May 1st-October 1st (subject to change)

• When shipping to destinations over 75º, we cannot have packages in transit over the weekend. To avoid melted chocolate, orders will be held until the following Monday.

• UPS® delivers on business days; unless Saturday delivery is specified (additional charges apply). Deliveries to businesses occur between 9am and 5pm and deliveries to residences occur between 9am and 7pm.

Want it shipped another way?  No problem!

If you would like your order sent 2nd day, overnight or via another carrier than UPS, please call to place your order.  Ph: 866.464.9866